Job Name : Cabin Crew
Salary : 20,000 – 30,000 a Months
Exp: 2 years
Company Name : Indigo Airlines
Qualification : Graduation
Location : Delhi, Delhi
Full Job Description
Position – Officer – Customer Service/ Ramp/ Security
Job Location – Delhi
Date of Interview 8 th July, 2024
Registration Time – 8:00 AM to 9:30 AM (No candidates will be allowed after 9:30 AM for interview)
Interview Time – 10:00 AM to 7:00 PM
Interview Venue – Fortune Select Global, Global Arcade, M.G. Road, Gurgaon – 122 002, Haryana
Mandatory Documents to be carried during interview. (Both Original & Photocopy)
1. CV
2. PAN Card
3. Adhaar Card ( with Address)
4. Passport ( with Address)
5. Educational Documents – 10 th , 12 th , Graduation Mark Sheet, Certificate, and all further qualification.
6. Experience Letter and Salary Details ( in case of experienced candidates)
Eligibility Criteria:
1. Educational Qualification: Graduates from a Recognized Board or University as determined by IndiGo. Result awaited and exam-pending candidates are not eligible.
2. If at any stage prior to or during the Employment of Candidate, it is found that the requisite qualification is not completed from a Recognized Board or University as determined by IndiGo, such candidate’s Offer for Employment or Employment is liable to be withdrawn or terminated.
3. Desired Skills: Good Communication Skills, Customer Service Aptitude, Open to work in rotational shifts, able to work under pressure.
4. Airport Operations Experience Preferred.
5. No Visible Tattoo marks/ body art
6. Age: 18 to 27 Years
7. Interviewed Candidates can reapply after 6 months
Requirement:
A. Mandatory Requirements:
a) For Customer Service – Good Communication, Pleasing Personality
b) For Security – Adaptable to all weather conditions, Place of work can be either at the Terminal or Apron
c) For Ramp – Adaptable to all weather conditions, Place of work can be either at the Terminal or Apron
B. Preferable Requirement:
a) For Customer Service – Well versed in Customer Dealing
b) For Security – BASIC AVSEC, Screener, NCC Background
c) For Ramp – Load & Trim License, 12th Science Background
Job Description –
Security –
Screeners & Basic Avsec certification preferred
Primary Responsibility:
You will be responsible for implementation of security policy and procedures laid down by the Company.
Mission:
To secure
- Safe operation
- Punctuality
- Customer Satisfaction
- Team efficiency
- Cost control
- Secure good working atmosphere and environment
Focus:
Manage safe and secure operations in accordance with security program and applicable procedures.
Functional Responsibilities:
- Maintain standards as per Company requirements
- Ensure effective threat assessment and response capability
- Achieve department goals and follow up
- Perform duties as per the Security Programme.
- Maintain performance standards and follow up with your shift
- Monitor continuously the Quality System and the level of conformance
- Secure quality levels
- Optimize resource
- Aware of Emergency Response Procedures, rules and regulations
- Acquire and maintain necessary skills required to perform job functions
- Maintain work procedures as per company requirements
- Carry out development dialogue with the Team leaders
- Control theft and pilferage of company property
Customer Service –
Job purpose:
To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.
Key responsibilities and accountabilities:
Assist customers through all procedures related to arrivals & departures in the following activities.
Reservations & ticketing:
- Making reservations across the counter
- Selling of tickets.
- Remitting cash to the concerned department.
- Answering customer queries over the telephone.
Departures
- Attend the pre – flight and post flight briefings.
- Setting up of check in counters.
- Screening of checked in baggage.
- Maintain high quality of Check in procedures.
- To assist customers with special requests.
Arrivals
- To assist customers with special requests.
- To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.
- Co-ordination with the baggage vendor for the damaged bags.
- Follow up with the en-route stations regarding lost baggage.
Post flight departure
- Filing of all necessary flight papers
- Any other responsibility assigned by the management from time to time
“Be aware of and comply with his / her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.”
Ramp –
L&T & LO certification preferred
- Confirm the ETA of the flight from OCC or System (Navitaire).
- Take the bay no. from Apron and convey it to all the stations on R.T.
- Ensure that you are at the bay D-20 mins with all the equipments required.
- Note down the Touch down and Chocks and convey it on R.T.
- Allign the ramp properly.
- Make sure there are enough coaches available for deplaning the pax and take care that baggage should reach Arrival before the pax.
- Check the cleaning and take the boarding clearance from the Cabin crew and announce it on R.T.
- Make sure loading is done as per Loading Instruction Report given by the Load and Trim staff.
- After departure make sure that all the equipments are sent back to the transport yard.
- Fill the ramp filling.
- During the flight ensure everyone is smooth, safe and flight is on time.
Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.
“Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in Indigo SMS Manual, Chapter Safety Policies and Objectives”.
Please Note : IndiGo, one of India’s fastest growing airlines, is continuously in search of talent. However, please be cautioned that certain people claiming to represent IndiGo – by misusing the brand name “IndiGo”, and the names of our employees – are demanding money in exchange for Interviews or Jobs with IndiGo.
