HDFC careers login | HDFC india careers | HDFC recruitment 2024
Job Name :?Associate Manager
Salary :?21,000 ? 22,000 a Months
Exp:? 4 years
Company Name :HDFC
Qualification :?Graduation
Location :?Pune, Maharashtra
Language :?EnglishHindi
Full Job Description
Full Job Description
Job Description
Roles and Responsibilities
ABOUT THE DEPARTMENT
Customer Connect manages of customer query, request and complaint via 3 mediums ? web chat, e mail and inbound calls. There are interactions with the customers via outbound calls as well. We have vendors to manage the same.
PURPOSE OF THE JOB
Analysis and derive actionable to drive and improve customer feedback scores.
DUTIES & RESPONSIBILITIES
- Making all Inbound reports on Excel for Key Metrics
-
- Measuring and Analysis on Key Inbound Metrics
-
- Helping in managing IT issues at Call center by coordinating with our internal IT team
-
- Supervision on the vendor floor whenever required
-
- Root cause analysis of Life Insurance cases (Customer or Internal Complaint)
-
- Managing & Supporting the call center team with queries raised on HDFC Life products
-
- Interacting with multiple departments within HDFC Life to get the customers query or com
-
KNOWLEDGE & SKILLS REQUIRED
- Should posses good communication skills and interpersonal skills
-
- Efficient in handling MS Office, (Excel, Powerpoint and Word)
-
- Good networking and relationship skills.
-
- Demonstrated analytical ability.
-
- Should posses good communication skills and interpersonal skills
-
- Efficient in handling MS Office, (Excel, Powerpoint and Word)
-
Minimum 2 years of experience in operations from the Insurance Industry.
Role:Customer Success, Service & Operations ? Other
Salary:?Not Disclosed by Recruiter
Industry:Insurance
Functional Area:Customer Success, Service & Operations
Role Category:Customer Success, Service & Operations ? Other
Employment Type:Full Time, Permanent
Key Skills
Customer ServiceLife Insurance
Skills highlighted with ?? are preferred keyskills
Education
UG:Any Graduate
Company Profile
HDFC LIFE INSURANCE COMPANY LIMITED
About HDFC Life:
HDFC Life, one of India?s leading private life insurance companies, offers a range of individual and group insurance solutions. HDFC Life continues to have one of the widest reaches among new insurance companies with about 380 branches in India touching customers in over 900 cities and towns. Our long-stated strategy of balanced product mix, diversified distribution, continuous product innovation and re-imagining insurance through effective use of technology has enabled us to continue our journey despite the ever-changing external environment.
Job Description
Roles and Responsibilities
ABOUT THE DEPARTMENT
Customer Connect manages of customer query, request and complaint via 3 mediums ? web chat, e mail and inbound calls. There are interactions with the customers via outbound calls as well. We have vendors to manage the same.
PURPOSE OF THE JOB
Analysis and derive actionable to drive and improve customer feedback scores.
DUTIES & RESPONSIBILITIES
- Making all Inbound reports on Excel for Key Metrics
-
- Measuring and Analysis on Key Inbound Metrics
-
- Helping in managing IT issues at Call center by coordinating with our internal IT team
-
- Supervision on the vendor floor whenever required
-
- Root cause analysis of Life Insurance cases (Customer or Internal Complaint)
-
- Managing & Supporting the call center team with queries raised on HDFC Life products
-
- Interacting with multiple departments within HDFC Life to get the customers query or com
-
KNOWLEDGE & SKILLS REQUIRED
- Should posses good communication skills and interpersonal skills
-
- Efficient in handling MS Office, (Excel, Powerpoint and Word)
-
- Good networking and relationship skills.
-
- Demonstrated analytical ability.
-
- Should posses good communication skills and interpersonal skills
-
- Efficient in handling MS Office, (Excel, Powerpoint and Word)
-
Minimum 2 years of experience in operations from the Insurance Industry.
Role:Customer Success, Service & Operations ? Other
Salary:?Not Disclosed by Recruiter
Industry:Insurance
Functional Area:Customer Success, Service & Operations
Role Category:Customer Success, Service & Operations ? Other
Employment Type:Full Time, Permanent
Key Skills
Customer ServiceLife Insurance
Skills highlighted with ?? are preferred keyskills
Education
UG:Any Graduate
Company Profile
HDFC LIFE INSURANCE COMPANY LIMITED
About HDFC Life:
HDFC Life, one of India?s leading private life insurance companies, offers a range of individual and group insurance solutions. HDFC Life continues to have one of the widest reaches among new insurance companies with about 380 branches in India touching customers in over 900 cities and towns. Our long-stated strategy of balanced product mix, diversified distribution, continuous product innovation and re-imagining insurance through effective use of technology has enabled us to continue our journey despite the ever-changing external environment.
Roles and Responsibilities
ABOUT THE DEPARTMENT
Customer Connect manages of customer query, request and complaint via 3 mediums ? web chat, e mail and inbound calls. There are interactions with the customers via outbound calls as well. We have vendors to manage the same.
PURPOSE OF THE JOB
Analysis and derive actionable to drive and improve customer feedback scores.
DUTIES & RESPONSIBILITIES
- Making all Inbound reports on Excel for Key Metrics
- Measuring and Analysis on Key Inbound Metrics
- Helping in managing IT issues at Call center by coordinating with our internal IT team
- Supervision on the vendor floor whenever required
- Root cause analysis of Life Insurance cases (Customer or Internal Complaint)
- Managing & Supporting the call center team with queries raised on HDFC Life products
- Interacting with multiple departments within HDFC Life to get the customers query or com
-
- Should posses good communication skills and interpersonal skills
- Efficient in handling MS Office, (Excel, Powerpoint and Word)
- Good networking and relationship skills.
- Demonstrated analytical ability.
- Should posses good communication skills and interpersonal skills
- Efficient in handling MS Office, (Excel, Powerpoint and Word)
-
Minimum 2 years of experience in operations from the Insurance Industry.Role:Customer Success, Service & Operations ? Other Salary:?Not Disclosed by Recruiter Industry:Insurance Functional Area:Customer Success, Service & Operations Role Category:Customer Success, Service & Operations ? Other Employment Type:Full Time, PermanentKey SkillsCustomer ServiceLife InsuranceSkills highlighted with ?? are preferred keyskillsEducation UG:Any Graduate
Company Profile
HDFC LIFE INSURANCE COMPANY LIMITEDAbout HDFC Life: HDFC Life, one of India?s leading private life insurance companies, offers a range of individual and group insurance solutions. HDFC Life continues to have one of the widest reaches among new insurance companies with about 380 branches in India touching customers in over 900 cities and towns. Our long-stated strategy of balanced product mix, diversified distribution, continuous product innovation and re-imagining insurance through effective use of technology has enabled us to continue our journey despite the ever-changing external environment.
KNOWLEDGE & SKILLS REQUIRED
